A plain-English walkthrough of the whole process, from quote to delivery, so first-timers know exactly what happens at each step.
Step 1: Get a quote
The process starts with a quote based on your pickup and delivery locations, your vehicle, and your timeline. A good transporter gives you a single all-inclusive price and explains what drives it.
Have your vehicle's year, make and model ready, along with both addresses and your ideal dates.
Step 2: Book and schedule
Once you accept the quote, you book and a specialist confirms the details. Your shipment is then matched with a carrier running or building a load along your route. You will be given a pickup window rather than an exact minute, since carriers make multiple stops.
Flexible dates help secure a faster, better-priced match.
Step 3: Pickup and inspection
On pickup day the driver contacts you to coordinate. You complete a condition inspection together, noting the vehicle's state on the Bill of Lading, then the car is loaded and secured. Keep a copy of the paperwork and your own photos.
Hand over a set of keys and you are set.
Step 4: Transit and delivery
Your vehicle travels to its destination, and you can stay in touch with the driver about timing. At delivery, you inspect the car against the pickup report and your photos before signing off.
That is the whole process — straightforward once you have seen it laid out. Neptune guides you through every step.