Door-to-Door Auto Transport

Door-to-door is the most convenient way to ship a vehicle. Instead of dropping your car at a distant terminal, the carrier comes to you — and delivers as close to your destination address as the truck can safely and legally reach.

Shipping that comes to you

With door-to-door auto transport, your assigned carrier picks your vehicle up at your home, office or wherever it is parked, and delivers it directly to your chosen destination. There are no terminals to drive to, no shuttle fees and no waiting around at a depot. It is the simplest possible experience for you.

This is the default service for the vast majority of our shipments because it saves customers time and hassle on both ends of the move. You hand over the keys at your location and receive your vehicle at theirs.

What 'as close as safely possible' means

Full-size auto carriers are large — often 75 to 80 feet long — and cannot always navigate tight residential streets, low-hanging trees, narrow cul-de-sacs or strict HOA and city restrictions. When a truck genuinely cannot reach your exact address, the driver will arrange to meet you at a nearby spot with room to load safely, such as a large parking lot a few minutes away.

This is normal and nothing to worry about. Your driver coordinates the details with you directly, and the meeting point is always as convenient as the equipment and local roads allow.

How door-to-door pickup and delivery works

Before pickup, your driver contacts you to confirm timing and the exact location. At pickup you complete a documented inspection together, noting the vehicle's condition on the Bill of Lading, and the car is loaded and secured. You will have the driver's contact information so you can stay in touch during transit.

At delivery, the driver reaches out again to coordinate, brings the vehicle to your destination, and you perform a final inspection before signing off. The whole experience is designed to be smooth, communicative and predictable.

Door-to-door vs terminal-to-terminal

Some companies push terminal-to-terminal shipping, where you drop off and pick up at storage yards. That can occasionally shave a little off the price, but it adds travel time, potential storage fees and the risk of your vehicle sitting in an unattended lot. Door-to-door eliminates all of that.

For nearly everyone, the convenience and security of door-to-door is well worth it — which is why Neptune offers it as our standard service nationwide.

Built into every Neptune shipment

Door-to-door service is included with our open and enclosed transport at no mysterious add-on cost. Whether you are shipping one car across the state or a household's vehicles across the country, we bring the service to your doorstep. Just provide accurate pickup and delivery addresses when you book so we can plan the most direct routing.